This “Privacy Policy” governs the processing of your personal data by the controller: Health in Progress, with registered office at Hanswijkstraat 51, Mechelen and registered in the CBE under number BE 0759.547.018 (hereinafter: “Health in Progress”). Please read this Privacy Policy carefully, as it contains essential information about how your personal data is processed and which cookies are used. By providing your personal data on the website and by providing Personal Data to the e-mail addresses listed on this website, you declare that you have taken note of this Privacy Policy and that you expressly agree to it, as well as to the processing itself.

ARTICLE 1 – GENERAL

1.   Health in Progress complies with the “Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data”, as well as the anti-spam provisions of Book XII of the Code of Economic Law concerning the “law of the electronic economy”.
2.   Health in Progress also complies with the European Regulation 2016/679 of 27 April 2016 on the protection of personal data through this Privacy Policy.
3.   The controller of your personal data is Health in Progress. A statement was made to the Commission for the Protection of Privacy regarding the processing of your personal data

ARTICLE 2 – PERSONAL DATA
  1. Personal data that you provide to us: Category 1: without registration: your IP address;
  • Category 2: completing forms or placing orders without registration: all fields in the form, as well as your IP address;
  • Category 3: upon registration: all fields in the form, as well as your IP address and password;
  • Category 4: via cookies.
   2. Health in Progress may collect data from you (Personal Data) in various ways:
    through the use of cookies (see below);
    during your registration and use of the Website;
   3. The Website also uses cookies that collect a number of personal data. For the provisions regarding the use of cookies, see article 8.

ARTICLE 3 – PURPOSES OF THE PROCESSING

1. General purposes:
Health in Progress will use the Personal Data collected from you solely for the following purposes:
    Category 1: maintaining and improving this Website and including Personal Data in anonymous statistics, from which the identity of specific persons or companies cannot be determined, with the legitimate interests of Health in Progress to continuously improve its Website and services as the legal basis;
    Category 2: the management of your account on this Website with a view to the use of our Health in Progress and website, with as its legal basis the performance of an agreement requested by you, and, if indicated by you, also the sending of direct marketing, with as its legal basis your explicit prior consent;
    Category 3: sending you direct marketing, newsletters, promotions and offers, based on your explicit prior consent;
    Category 4: improving the user experience and statistical purposes (see below) with your explicit prior consent as the legal basis;
You are not obliged to release Your Personal Data, but you understand that the provision of certain services will be impossible if You refuse the processing.

2. Direct marketing:
The personal data will also be used for direct marketing, provided that you have given additional explicit consent for this ("opt-in").
If you have already been included in our mailing list for receiving marketing material in paper and/or electronic form, Health in Progress may use your data for sending marketing and other material regarding Health in Progress, its products and/or services. Health in Progress may use the data provided by you to update documents stored by Health in Progress.
This consent can be withdrawn at any time, without justification and free of charge, for example by clicking on the unsubscribe link provided for this purpose at the bottom of each promotional e-mail message.

3. Transfer to third parties:
In the event of a complete or partial reorganization or transfer of activities of Health in Progress, whereby it reorganizes, transfers, ceases its business activities or if Health in Progress goes bankrupt, this may mean that your data will be transferred to new entities or third parties through which the business activities of Health in Progress are carried out in whole or in part.
Health in Progress will make reasonable efforts to inform you in advance of the fact that Health in Progress discloses your data to said third party, but you also acknowledge that this is not technically or commercially feasible under all circumstances.
Health in Progress will not sell, rent, distribute or otherwise make your Personal Data commercially available to third parties, except as described above or unless with your prior consent.

4. Legal Requirements:
In rare cases, Health in Progress may be required to disclose your Personal Data pursuant to a court order or to comply with other mandatory laws or regulations. Health in Progress will make reasonable efforts to inform you in advance of such disclosure, unless this is subject to legal restrictions.

ARTICLE 4 – DURATION OF THE PROCESSING

The personal data will be stored and processed by us for a period that is necessary depending on the purposes of the processing and depending on the contractual relationship between Health in Progress and you.

ARTICLE 5 – YOUR RIGHTS

1. Right of access and inspection:
You have the right to access your personal data at any time, free of charge, as well as the use we make of your personal data.

2. Right to rectification, erasure and restriction:
You are free to choose whether or not to share your personal data with Health in Progress. In addition, you always have the right to request Us to rectify, supplement or erase your personal data. You acknowledge that in the event of refusal of communication or request for erasure of personal data, certain services and products will not be available.
You may also request to limit the processing of your personal data.

3. Right to object:
You also have the right to object to the processing of your personal data for serious and legitimate reasons.
In addition, you always have the right to object to the use of personal data for direct marketing purposes; in such a case, you do not have to provide reasons.

4. Right to data portability:
You have the right to obtain your Personal Data processed by Us in a structured, commonly used and machine-readable format and/or to transfer it to other controllers.

5. Right to withdraw consent:
To the extent that the processing is based on your prior consent, you have the right to withdraw that consent.

6. Exercising your rights:
You can exercise your rights by contacting us, either by e-mail to info@healthinprogress.be, by post to Health in Progress Hanswijkstraat 51, Mechelen

7. Automated decisions and profiling:
The processing of your Personal Data does not include profiling and you will not be subject to automated decisions by us.

8. Right to lodge a complaint:
You have the right to lodge a complaint with the Belgian Privacy Commission: Commission for the Protection of Privacy, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: contact@apd-gba.be.
This is without prejudice to a remedy before a civil court.
If you suffer damage as a result of the processing of your personal data, you can file a claim for damages.

ARTICLE 6 – SECURITY AND CONFIDENTIALITY

1. We have developed security measures that are adapted at technical and organizational level to prevent the destruction, loss, falsification, modification, unauthorized access or accidental notification to third parties of personal data collected, as well as any other unauthorized processing of these data.

2. Under no circumstances can Health in Progress be held liable for any direct or indirect damage resulting from incorrect or unlawful use of personal data by a third party.

3. You must comply with the security regulations at all times, including by preventing any unauthorized access to your login and code. You are therefore solely responsible for the use made from the Website of your computer, IP address and your identification data, as well as for the confidentiality thereof.

ARTICLE 7 – ACCESS BY THIRD PARTIES

1. In order to process your personal data, we grant access to your personal data to our employees.

2. We guarantee a similar level of protection by imposing contractual obligations on these employees and appointees, which are similar to this Privacy Policy.

ARTICLE 8 – COOKIES

1. What are cookies?
A “cookie” is a small file sent by the Health in Progress server and placed on your computer’s hard drive. The information stored on these cookies can only be read by Us and only for the duration of your visit to the Website.

2. Why do we use cookies?
Our Website uses cookies and similar technologies to distinguish your usage preferences from those of other users of our Website. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimize our Website.
As a result of recent legislative changes, all Websites that target certain parts of the European Union are required to ask for your consent before using or storing cookies and similar technologies on your computers or mobile devices. This cookie policy provides you with clear and complete information about the cookies we use and their purpose.

3. Types of cookies:
Although there are different types of cookies, distinguished by functionality, origin or storage period, the legislation mainly distinguishes between functional or technically necessary cookies on the one hand and all other cookies on the other.
For cookies placed by third parties (including Google Analytics), we refer you to the statements that these parties provide on their respective websites. Please note: we have no influence on the content of these statements, nor on the content of the cookies of these third parties: Google Analytics cookies

4. Your consent:
You can always refuse or block cookies by changing the configuration parameters of your navigation system. Disabling cookies may mean that you cannot use certain functionalities of the Website.
Should you have any further questions or comments regarding the processing of your personal data, please do not hesitate to contact us.

Frequently Asked Questions

All our therapists are recognized by the health insurance, which means that both osteopathy and physiotherapy are eligible for reimbursement. With additional insurance there may even be extra coverage.

Bring your ID and, if applicable, a doctor's prescription or imaging. In addition, wear comfortable clothes.

A prescription is not necessary to make an appointment. However, with a prescription you will receive a higher reimbursement. Reimbursement is also available without a prescription, but this is lower.

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